Shipping Policy
What You Need to Know
We use Pudo ( AKA The Hermanus Courier Guy ) to deliver your parcel to you.
We shall provide you with a waybill number which you can use to track your order.
https://portal.thecourierguy.co.za/track is the website, just insert your LOCK number.
Orders are generally sent off the following day and delivery is usually 3 - 5 days .
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Please Whatsapp us for any help that you may need.
Returns and Refunds
Everything You Need to Know
We're confident that you'll love our products, but if for some reason you're not satisfied, we're happy to offer a full refund or exchange.
Refunds
To be eligible for a refund, your item must be returned in its original packaging and unused. You must also provide us with a copy of your invoice.
To return an item for a refund, please follow these steps:
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Package your item securely in its original packaging.
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Write your order number and reason for return on a piece of paper and place it inside the package.
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Ship your package to the following address:
[Your Company Name] [Your Company Address]
Please note that you are responsible for the cost of shipping returns.
We will process your refund within 1-2 business days of receiving your returned item.
Exchanges
If you would like to exchange an item, please follow the same instructions as for a refund. Once we receive your returned item, we will ship your replacement item to you at no additional cost.
Exceptions
There are a few exceptions to our refunds and returns policy. These include:
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Items that have been used or damaged
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Items that are not in their original packaging
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Items that are final sale
We hope you never have to return anything, but if you do, we're here to help.
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Disclaimer
The information contained on this website is for informational purposes only and should not be construed as medical advice. Always consult with a qualified healthcare professional before using any of our products, especially if you are pregnant, nursing, or have any pre-existing medical conditions.
Product-Specific Disclaimers
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Dietary Supplements: Dietary supplements are not intended to treat, prevent, or cure any disease. They should not be used as a substitute for a healthy diet and lifestyle.
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Herbs and Botanicals: Herbs and botanicals can interact with certain medications. Always consult with your healthcare professional before using any herbs or botanicals, especially if you are taking any prescription medications.
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Essential Oils: Essential oils should be diluted with a carrier oil before applying them to the skin. Do not ingest essential oils.